Shipping & Returns

Shipping & Handling

Orders are shipped either United States Postal Services (USPS) or United Parcel Service (UPS). Upon receipt of your order, it will take on the average 3-7 business days for you to receive your merchandise (usually 5 days, depending on your location). U.S. Shipments only. We will email UPS tracking information to you. Contact Customer Service at: Help@TheIronHorseMan.com for shipment status.

MAIL ORDER

(Orders mailed with check/money order to our address)

Upon receipt of your order, Mail Orders will take on the average 5-10 business days for delivery depending on your location, and/or depending on if you send us a check or money order (personal checks will take 14 business days to clear).

Orders are shipped via UPS. Shipping is the same as above. Be sure to provide your name, shipping address, phone number and email address. We will need the items you are ordering SKU #, the item name, price and how many of each. California residents include 7.75% state sales tax. Include shipping charges:

Order Amount

Shipping Amount to Add

$40.00 - $100.00

$12.00

$101.00 - $200.00

$15.00

$201.00 - $350.00

$18.00

$351.00 - $500.00

$22.00

$501.00 and over

$25.00

Call for any questions 1-866-478-5847 (866-GR8LTHR)
Mail to:
TheIronHorseMan.com
19431 Rue De Valor, 27G
Foothill Rach, CA 92610

RETURN POLICY

Returns must be authorized within 10 Days of Receipt of Goods and must be accompanied by a (Return Authorization Number) or RA Number which can be obtained by contacting our offices at 888-653-8723. Returns are accepted in the cases of material defect only !! In exceptional cases when we do accept a return for reasons other than material defect a 15% re-stocking charge will apply due to the majority of our products having been Custom Made and/or Made to Order.

Exchanges  must be authorized within 10 Days of Receipt of Goods and must be accompanied by a (Exchange Authorization Number) or EA Number which can be obtained by contacting our offices at 888-653-8723. We will gladly exchange your product if there is a need to exchange your product although we do require that all shipping charges and additional product charges if exchanging your original purchase for a more expensive product remain the responsibility of the Purchaser.

RETURNS TO THE ATTENTION OF:

Returns at TheIronHorseMan.com
19431 Rue De Valor, 27G
Foothill Rach, CA 92610

Include your return authorization number which must be obtained from Customer Service previous to return shipment.

We cannot be responsible for breakage, damage or loss of merchandise while in transit. Damaged shipments are to be reported to the carrier immediately. Ask carrier to make an inspection and file a claim with them. The original cartons must be held for Federal Express inspection. We will be happy to assist you with any claims that may arise. In the event you desire to return your merchandise, please contact Customer Service immediately via e-mail at Help@TheIronHorseMan.com. Keep a record of this number as proof that your return has been authorized. Merchandise must be returned within 10 days of the ship date, with reference to its return authorization # written upon the outside of the shipping container in a visible location (please do not write on the merchandise box packed inside!). Upon receipt of the damaged merchandise, we will begin processing your refund or reship whichever is your preference. NOTE: Returns will be refunded to your credit card and/or via check.

*** ATTENTION CUSTOMERS! ***

Merchandise may not be returned without first contacting Customer Service for an assigned return authorization number. Contact Customer Service at: Help@TheIronHorseMan.com

Please note:
TheIronHorseMan.com will not be responsible for any merchandise which is not authorized for return.

Copyright © 2005 The Ironhorseman. Powered by Zen Cart
Hosted and Managed by:
Hosting provided by 1Webhost2000.com

All other product names & marks on this site whether Trademarks, Service Marks, or other type, and whether registered or unregistered, are the property of their respective owners.